ISLAMABAD: Prime Minister Imran Khan Saturday directed the authorities concerned to take action against the government officers who were faking complaints registration and resolution at Pakistan Citizen Portal to show increased satisfaction of the citizens at their respective dashboards.
“I personally monitor public complaints at Citizen Portal. No laxity will be tolerated in the resolution of public complaints. No leniency will be shown towards the officers faking resolution of public complaints,” said the prime minister.
The Prime Minister Delivery Unit (PMDU) also compiled an investigation report on the dashboards of 254 officers regarding frivolous complaints.
The unit had investigated the dashboards of 154 officers in Punjab, 86 in Khyber-Pakhtunkhwa (K-P), three in Sindh, and 11 in the federal government.
The probe found 44 Punjab officers involved in fake complaints, following which the chief secretary of the province took actions against them. The K-P chief secretary also acted against 39 government officers and suspended them.
In Punjab, three officers were terminated from service, seven were suspended, and two were transferred from their positions.
Inspector-general (IG) Punjab police took action against 45, IGP K-P against 10, and IGP Sindh against three officers.
PM Imran also issued instructions to the chief secretaries and IGPs of the provinces, urging no laxity to those showing negligence towards public complaints.
As per the report, at National Highway and Motorway Police, one complainant lodged 12 complaints and suggestions and later expressed satisfaction, appreciating the department. Moreover, no evidence was found for lodging fake complaints to increase the satisfaction level on part of the department.
The PMDU recommended permanently blocking all IDs, used in frivolous complaints, and asked for clarification from all concerned about misconceptions regarding public feedback.